Inverness estate agency brings home two awards
An Inverness estate and letting agency has picked up not just one, but two awards at a national awards ceremony.
Home Sweet Home estate agents received the gold award for mortgage services in Scotland and the bronze for sales in Scotland at the ESTAS Award ceremony in London.
ESTAS awards are given out based purely on customer reviews of firms, so for the team at Home Sweet Home, it ‘means so much’ as they continue to operate in their local community.
Having started just six years ago, and with the mortgage services only being introduced two years ago, winning both awards is ‘humbling’ for the Highland-based team.
Speaking about the win, co-owner and director Alexandra Mackenzie said: “We are aware of how many estate agents are out there, so to achieve the bronze award out of hundreds of estate agents is truly humbling. We are so very happy.
“The awards are a testament that we have gone above and beyond in the last year for our buyers, sellers and mortgage clients and we will continue to do so.
“We didn’t expect to win at all as we are a small agency and there were many other bigger and longer established firms in the running too.”
Winning the awards has been a big boost for the team who pride themselves in looking after their customers with the best of care.
Ms Mackenzie added: “It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise.”
As a team of five, Home Sweet Home has been striving to help customers with their needs, especially over the last few years in an uncertain economic climate, so winning the awards is a testament to all the hard work they put in.
Ben Marley, commercial director at the ESTAS commented: “When we started we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions.
“Two million reviews and 20 years later ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer, mortgage broker or supplier can win in the property industry.”
